Introduction

Welcome to Fiber Flow. These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By using our website or subscribing to our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you should not use our website or services.

2. Services

Fiber Flow provides high-speed internet services, including fiber broadband, WiFi installation, and optimization, to customers in New Jersey, United States. We strive to deliver consistent and reliable internet services, but service availability may vary based on location and network conditions.

3. User Account

• Account Creation: To access certain features of our services, you may be required to create an account. You must provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Account Security: You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Fiber Flow will not be liable for any loss or damage arising from your failure to protect your account credentials.
• Account Termination: We reserve the right to suspend or terminate your account at any time for any reason, including, but not limited to, violation of these Terms, unlawful activity, or inactivity for an extended period.

4. Use of Services

• Permissible Use: You agree to use Fiber Flow’s services solely for lawful purposes. You must not use our services to engage in any activity that is illegal, harmful, or that interferes with the operation of our network or services.
• Prohibited Activities: You may not:
  • Attempt to gain unauthorized access to our network, servers, or other systems.
  • Use our services to distribute malware, viruses, or other harmful software.
  • Engage in any activity that violates the rights of others, including intellectual property rights.
  • Engage in spamming, phishing, or other fraudulent activities.
• Service Modifications: Fiber Flow reserves the right to modify, suspend, or discontinue any aspect of our services at any time, without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the services.

5. Billing and Payment

• Pricing: All service fees are outlined in your service agreement or on our website. Fees may vary depending on the service plan you select.
• Billing Cycle: You will be billed on a recurring basis according to your chosen billing cycle (e.g., monthly, quarterly). Payment is due on the date specified in your billing statement.
• Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and online payments. You are responsible for ensuring that your payment information is accurate and up to date.
• Late Payments: Failure to pay on time may result in service suspension or termination. Fiber Flow may charge a late fee for overdue payments, as specified in your service agreement.

6. Service Cancellation

• Voluntary Cancellation: You may cancel your service at any time by contacting Fiber Flow customer support. If you cancel before the end of your billing cycle, you may still be responsible for paying the full amount for that cycle.
• Termination by Fiber Flow: We reserve the right to terminate your service for any reason, including non-payment, breach of these Terms, or any illegal activity. Upon termination, you will lose access to the services immediately.

7. Refund Policy

• Refund Eligibility: Refunds are issued at Fiber Flow’s discretion and may be granted if you experience significant service interruptions or if we fail to deliver the agreed-upon services.
• Non-Refundable Fees: Certain fees, such as installation charges, late fees, and one-time service fees, are non-refundable.

8. Limitation of Liability

• Service Availability: While we strive to provide uninterrupted service, Fiber Flow does not guarantee that the services will be available at all times or that they will be error-free.
• No Warranties: The services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied. Fiber Flow disclaims all warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Limitation of Damages: In no event shall Fiber Flow be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or in connection with your use of our services.

9. Indemnification

You agree to indemnify and hold Fiber Flow, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the services, your breach of these Terms, or your violation of any law or the rights of a third party.

10. Intellectual Property

• Ownership: All content, software, and technology used on the Fiber Flow website and in providing our services are the property of Fiber Flow or its licensors. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
• Trademarks: The Fiber Flow name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Fiber Flow. You must not use such marks without our prior written permission.

11. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of laws principles.
• Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in New Jersey, and the arbitration award may be enforced in any court of competent jurisdiction.

12. Changes to These Terms

Fiber Flow reserves the right to update or modify these Terms at any time. We will notify you of any significant changes by posting the revised Terms on our website and updating the effective date. Your continued use of our services after the changes have been posted constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at:

Fiber Flow
Email: info@fiberflow.co
Address: 502 Buckelew Ave, Monroe Twp., NJ, 08831, USA